Atlassian SAML Handbook

Troubleshooting

Troubleshooting tab provides steps to download the necessary information like application log file required to troubleshoot any issue.

You can follow the instructions given here to enable debug logs for the plugin and download the logs and other files required to troubleshoot your issue. You can also send all this information to the miniOrange support team for further troubleshooting.

Steps are given here for:

  1. Enable debug logs for the miniOrange plugin.
  2. Download Application’s log file (for eg. atlassian-jira.log, atlassian-confluence.log file)
  3. Download SAML Request and SAML Response in a XML file.
  4. Download plugin configuration file.

In case of any query, you can reach out to us using our customer portal or Support Widget from the plugin or write an email at info@xecurify.com