Support Plan for Plugins

miniOrange offers different support packages for all types of customer's based on their requirements.

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Categories Basic Standard Professional Premier
Technical Support Business hours access to Support Engineers via email Business hours access to Support Engineers via email and GotoMeeting Business hours access to Support Engineers via email and phone 24x7 access to Support Engineers via email and dedicated account manager on phone
Customer Service 24x7 access to customer service, Self-help Resources,and support forums 24x7 access to customer service, Self-help Resources,and support forums 24x7 access to customer service, Self-help Resources,and support forums 24x7 access to customer service, Self-help Resources,and support forums
Response Times Within 24 hrs ( All Business Days) Within 12 hrs ( All Business Days) Within 12 hrs ( All days including weekends) Within 8 hrs ( All days including weekends)
Architecture Support General guidance General guidance Architectural guidance based on best practices Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by mminiorange technical specialists.
Operations Support On-boarding & Environment Familiarity On-boarding & Environment Familiarity
Third-Party Software Support Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting
Proactive Guidance Designated Technical Account Manager
Launch Support
Training miniOrange Engineering-led web seminars, on-demand training miniOrange Engineering-led web seminars, on-demand training
Pricing $399/yr $799/yr $1499/yr $1799/yr